Terms & Conditions
Thank you for visiting
the Knit Bonbons Outdoor website (the “Site”). Access to and use of the Site
and related services (collectively, the “Services”) are made available to you
posted on the Site (collectively, the “Terms Of Service” or “TOS”). By using
the Services, such as placing orders on the Site, you are agreeing to all of
the Terms of Service.
Knit Bonbons Outdoor reserves
the right to make changes to the Site, related policies and agreements, the
time to time to check the update or changes to the said policies and
You will need to register
an account to use some of the Services available to you on the Site. In
registering an account you agree to provide information about yourself that is
true, accurate, current, and complete in all respects. Please refer to our
are under 18, you must let your parents or guardian know about Knit
and the Services. Knit Bonbons Outdoor reserves the right to only
accept orders from you if you are aged 18 or over.
In using the Site, you
agree to accept responsibility for all activities conducted through your
account. You are responsible for keeping your account and password secure. If
you feel or suspect that the security of your account has been compromised or
if there is unauthorized use of your account, please contact us immediately.
2. Prohibitions and
Failure to Comply
We may take actions
against your account for activities including, but not limited to:
(a) Using any
technology to attempt to hide the use of multiple accounts or disrupt any of
our Services in any way.
communications that contain any unlawful, harmful, threatening, abusive,
harassing, defamatory, vulgar, obscene, profane, hateful, or racially,
ethnically or otherwise objectionable material.
(c) Advertising or
sending unsolicited messages of any kind.
others or providing any kind of false information Knit Bonbons Outdoor reserves
the right to terminate any account at its sole discretion We may send you an
email to inform you of the termination of your account in such event.
3. Intellectual Property
All software and Content
(which is defined as, or includes, any text, audio or music, video, graphics,
photographs, and image) are the intellectual property of Knit Bonbons
Outdoor and are protected by intellectual property and copyright laws and
international treaty provisions. The Site is for your personal and
non-commercial use only. Any non-personal and/or commercial use of the Content
is only permitted when expressly authorized by Knit Bonbons Outdoor and/or
its third party licensors. You may not distribute, reproduce, publish, sell or
license any Content contained within the Site without prior consent or
authorization of Knit Bonbons Outdoor. Any such unauthorized actions may
result in civil consequences or criminal penalties.
Knit Bonbons Outdoor reserves
the right to withdraw or amend any item of the Services without notice. We will
not be liable if for any reason the Site is unavailable at any time and for any
4. Third Party Links
The Site may include
links to other websites or resources that are not operated or prepared by Knit
Bonbons Outdoor. We have no control over such sites and resources and we will
not accept responsibility for them or be liable for any loss or damage caused
or alleged to be caused by or in connection with your use of them.
Knit Bonbons Outdoor is
not responsible for the content or accuracy of any off-Site pages, which
include but is not limited to advertisers of the Site. Use of these external websites
service contained within each of such sites.
5. Eligibility to
In order to place orders
with us, you must meet our conditions of eligibility:
(a) Be aged 18
years of age or over.
(b) Be in
possession of a valid credit/debit card issued by a licensed bank acceptable
to Knit Bonbons Outdoor for payment or be in possession of a valid
PayPal account, unless you have opted to pay in cash on delivery.
personal and payment details that are warranted by you to be both valid and
accurate (email address, real name, phone number, billing information and other
requested information as indicated on the Site).
(d) In placing
an order with us, you authorize Knit Bonbons Outdoor to process a
charge or charges on your credit/debit card or PayPal account in the amount of
the total purchase price of your order. You also expressly authorize us to use
personal information provided by you to perform appropriate anti-fraud checks
such as credit checks and also to, where necessary, transmit or obtain
information about you to or from third parties including, but not limited to,
credit reference or fraud-prevention agencies, which may keep a record of that information.
about how we use your data.
(e) All orders
are subject to stock availability and confirmation of the order price. Items in
your shopping basket are not reserved and may be purchased by other customers.
(f) The Site
is for your personal use only. You may not purchase goods from the Site for
reselling purposes or commercial exploitation.
6. Product Description
Knit Bonbons Outdoor will
endeavor to ensure that the Content and the product descriptions on the Site to
be accurate and complete as possible. We however do not warrant that Content
and product descriptions are accurate, complete, current or error-free. Please
refer to our Returns policy if you feel a product offered by Knit Bonbons
Outdoor is not as described.
Prices are shown on the
Site in US Dollars (USD). Prices displayed on the Site at the time your
order is accepted will be honored except in the case of obvious error. Whilst
we use our best endeavors to ensure that all prices appearing on the Site are
accurate, we do not guarantee that they are error-free and reserve our right to
rectify any errors. If we discover an error in the price of any products that
you have ordered, we will inform you as soon as possible and offer you the
option of reconfirming or cancelling your order. If we are unable to contact
you, we will treat the order as cancelled.
If your credit/debit card
is not denominated in US Dollars (USD), the final price charged in your
currency will be calculated by your issuing bank in accordance with the
applicable exchange rate on the day your card issuer processes the transaction.
We accept payments made
by Visa, MasterCard, Plus, Discover, American Express and PayPal.
By placing an order using
one of the above Credit/Debit card and online payment methods, you confirm that
the Credit/Debit card(s) or PayPal account used is yours or that you have been
authorized by the owner to use it. If your card issuer refuses to authorize
payment to Knit Bonbons Outdoor, we will not be liable for any delay or
Our payment processes
meet the stringent international security standards set down by the Payment
Card Industry to make your shopping experience safe and secure. If you have
registered an account on the Site and have decided to save your card details
with us, your details will be fully encrypted, solely used to process card
transactions that you have initiated and securely stored on our systems. In the
absence of negligence on our part, we will not be liable for any loss you may
suffer if any third party procures unauthorized access to any data you provide
when using our Services.
9. Acceptance of your
Once you have entered
your personal and payment details and placed your order, we shall send you an
email acknowledging the receipt of your order. This email is only a
confirmation of receipt of your order and does not constitute an acceptance of
your order. Your order will be accepted and the contract between you and Knit
Bonbons Outdoor will be completed when we send you an email to confirm the
goods have been dispatched to you. Only the goods listed in the confirmation
email sent at the time of dispatch are included in the contract formed. All
sales contracts are therefore concluded in Hong Kong SAR and are written in
Knit Bonbons Outdoor reserves
its right not to accept an order for any reason at its sole discretion. Such
reasons include, but are not limited to, one of the following:
product you ordered is out of stock, or is withdrawn due to its failure to meet
our quality standards or due to the shipping restrictions applicable to one or
all of the ordered items.
identify a pricing or product description error.
(c) We are
unable to obtain authorization for payment.
(d) You do not
meet the eligibility criteria to purchase as set out in this TOS.
Our Customer Service team
will contact you as soon as possible if there are any problems with your order.
10. Shipping and
You will be given an
indication of the expected delivery time when you place your order
online. Knit Bonbons Outdoor’s teams will try their best to meet these
estimates but cannot guarantee that such estimates must be met.
Knit Bonbons Outdoor insures
each order through transit up until it is delivered to you or is collected. You
need to sign a confirmation of receipt of the products when the products are
collected and by doing so, you accept the responsibility for the products
ordered from that moment on. If the recipient or collector is not the original
purchaser, or in case of delivery of a gift, then you accept this signature as
an evidence of delivery and fulfilment of your order by Knit Bonbons
Outdoor. You also accept the associated transfer of responsibility in the same
way. Knit Bonbons Outdoor provides free shipping on all orders above
USD9.99 (after discounts and vouchers have been applied). Orders under USD9.99
will be subjected to a shipping fee of USD7.99. Knit Bonbons Outdoorreserves
the right to update its shipping policy at its sole discretion without prior
*For orders consisting of
items from both Knit Bonbons Outdoor main catalog and Sold by Knit
Bonbons OutdoorPartners, free shipping only applies when the order value
of Knit Bonbons Outdooritems reaches Delivery Worldwide’ s minimum spend,
after all discounts and vouchers have been applied. Please be aware that
different countries has different minimum spend. All shipping fee for Sold
by Knit Bonbons Outdoor Partners will be temporarily waived for a
limited time only.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: (if applicable) * Any item not in its original condition, is damaged or missing parts for reasons not due to our error.* Any item that is returned more than 30 days after delivery
Refunds (if applicable) :
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) :
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable) :
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable) :
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
To return your product, you should send us an email at firstname.lastname@example.org You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
12. Your Rights
Nothing in the TOS is
intended to affect your rights under the Law in Hong Kong SAR.
Views expressed in any
media by the designers, companies or third parties, whose products are sold on
the Site or with whom we are associated, are their own. Knit Bonbons
Outdoor takes no responsibility for any such views as they do not
necessarily reflect ours.
Knit Bonbons Outdoor does
not guarantee that the use of the Site and Services will be error-free or that
the Site or the servers that make it available are free of viruses or other
harmful components. We recommend all users of the Site to ensure they have
up-to-date software, including anti-virus, installed.
Some events may happen
beyond our reasonable control, such as adverse weather. Under such conditions, Knit
Bonbons Outdoor will always do its best to aim at maintaining its Services
but will not be responsible for failing to meet any obligations in this TOS.
14. Indemnity and Waiver
At our request, you agree
to compensate us fully and hold us, Knit Bonbons Outdoor (including
its officers, directors, agents, affiliates, licensors, and suppliers),
harmless from and against all liabilities, claims, expenses, damages and
losses, including legal fees, arising from any breach of the TOS by you. This
includes the use of the Site by any other persons using your account caused by
your action or inaction.
If you breach the TOS and
we take no action against you, it is no wavier for us to exercise our rights
and remedies in any other situation where you breach the TOS.
We have our complaints
handling procedure that we will use to try to resolve any disputes when they
first arise. Please contact our Customer Care team for any order related
complaints or comments.
Knit Bonbons Outdoor respects
the intellectual property of others. If you have reason to believe your work
may have been used in the Site without your permission, please contact us
following this complaints handling procedure.
16. Governing Law and
The TOS, together with
all our policies and procedures, are governed by and construed in accordance
with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have
exclusive jurisdiction in the event of any dispute or claim associated with
© 2019, Knit Bonbons
Outdoor All Rights Reserved.